Privacy Policy

The TrekBuddy Privacy Policy

The purpose of TrekBuddy Nepal Privacy Policy (“Privacy Policy”) is to inform you of how the TrekBuddy Nepal manages, collects, uses, your personal data, which is subject to the privacy regulations as applicable in Nepal and the general law intended to protect your privacy, as amended from time to time. Protecting our customer’s personal data and compliance with applicable laws is of the utmost importance to TrekBuddy Nepal and a matter we take very seriously.  We are committed to properly managing, protecting and processing your personal data in accordance with this Privacy Policy, which applies to all personal data we collect through our website as well as other channels.

When you submit information to us, or sign up as a customer on our website, view or otherwise browse any of the products, services or content offered by us, you agree and consent to the TrekBuddy Nepal (including any related corporations and business units) (collectively, the “Companies” “We”, “Us”), as well as their respective  representatives and/or agents collecting, using, disclosing and sharing among themselves your personal data, and disclosing such personal data to the Companies’ authorized service providers and relevant third parties in the manner set forth in this privacy policy.

WHAT PERSONAL DATA DO WE COLLECT?

During our relationship with you, we may collect personal data from you.  Examples of the types of personal data we may collect includes your name, contact details, email address, or browsing behaviors, and any other personally identifiable information that you have provided us in any form you may have submitted to us, or in the course of any other forms of interaction between you and us.  Where such information pertains to an identified individual – personal data may also include network and device data such as IP address and device or advertising identifiers and information we obtain using cookies or other tracking technologies.

We may also collect information about you from third-party sources and platforms (including data validation services, authentication service providers, social networking sites, online marketing and segmentation providers and ad targeting companies) to supplement the information we collect directly from you.

If you provide us with personal data relating to a third-party by submitting such personal data to us, you represent to us that you have obtained the consent of the third-party to provide us with their personal data for the respective purposes.

By (1) clicking “Yes” on our Privacy Policy pop-up or any web form referring to this Privacy Policy on any of our online platforms, (2) submitting your personal data to us when signing up for an account on the Website (3) browsing our website  you are agreeing to the terms of this Privacy Policy.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect personal data from you when:

1. You use any of our related services, such as subscribing to our newsletter or product notifications;
2. You browse our products and services or otherwise interact with our website
3. You accept our cookies and other tracking technologies on your device;
4. You interact with our customer service team or other representatives, for example, via our webform, chat, emails, telephone calls, letters, or face-to-face meetings;
5. You interact with us on our social media, such as liking our posts, commenting on our posts, private messaging us on our social media.
6. You sign up to our affiliate marketing partner network;
7. We consult publicly available sources of information, or receive references or referrals from marketing and business partners, related companies, and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
8. Our third-party analytics and other service providers, business or commercial partners provide your personal data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
9. You voluntarily submit your personal data to us for any reason.

We do not directly collect your credit card details to process your payment or for customer service purposes.  Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies.  None of your credit card details are permanently stored with us.  However, we may collect your bank account details to process refunds.

HOW WILL YOUR DATA BE USED?

We may use and disclose your personal data for purposes necessary to provide you with our products as services, including to:

1. provide, maintain, protect and improve our technology, products and services, and monitor their effectiveness;
2. process your refunds in accordance with our Terms and Conditions;
3. personalize and improve your customer experience when you visit the website
4. monitor and enforce compliance with our Terms and Conditions, including dispute resolution;
5. to carry out administration, marketing, planning, account security, fraud detection and loss prevention activities, procurement, product and service development, quality control and research to improve the way we provide products and services to you;
6. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law, regulation or regulator’s directive; and
7. ensure our website function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our website.

We may also use or disclose your Personal data for secondary purposes in accordance with Applicable Laws, or with your further consent.

Finally, we may also collect information about you in an aggregated and anonymous basis – in order to conduct internal analysis of traffic patterns within our website. This information is used by us to administer and improve our education and training products and services.

ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA

You should ensure that all personal data you submit to us is complete, accurate, up-to-date and correct.  Failure to do so may result in our inability to provide you with the products and services you have requested.  You should keep us updated of any relevant changes to your personal data.  We will not be responsible for relying on inaccurate or incomplete personal data if you have not updated us of such changes.

We will make reasonable efforts to ensure personal data likely to be used by us or disclosed by us to another organization is accurate, up-to-date and correct.

We will also put in place reasonable security arrangements to ensure that your personal data is adequately protected and secured and to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage or alteration of your personal data.  However, we will not be responsible for any unauthorised use of personal data by third parties which is attributable to factors beyond our control.  Further, given that no data transmission over the internet can be guaranteed as completely secure, we cannot guarantee 100% the security of any (personal or other) information you transmit to us; and as such we will not be liable for any breach of security or unintended loss or disclosure of information due to our Platforms being linked to the Internet.

DATA RETENTION AND DESTRUCTION

When personal data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal, compliance or business purposes, we will exercise reasonable measures to ensure such Personal data is either destroyed or anonymised.  If this is not possible (for example, because your Personal data has been stored in backup archives), then we will securely store your Personal data and isolate it from any further processing until deletion is possible.

COOKIES AND TRACKING TECHNOLOGIES

The TrekBuddy Nepal uses Cookies and Tracking Technologies (such as eTags, pixels, web beacons/ GIFs, local storage, or other identifiers on your device and browser settings) on this website. Cookies are small text files that we may place on your device to store information in order to recognise you and your device each time you visit our website.  We also use cookies and tracking technologies in order to enhance your online experience, including for preference settings, product offer selection, analytics, conversion attribution and fraud reduction. We use both session and persistent tracking cookies. Session cookies are temporary files that are deleted by your browser once you close it, while persistent cookies stay in a browser subfolder until deleted.

You can disable both first party and third party Cookies and Tracking Technologies being stored by activating the setting on your browser that allows you to refuse the setting of all or some Cookies and Tracking Technologies. However, please note that this may result in the loss of Website functionality, restrict your use of the Website or disable some features.

External links on our website

Our website’s privacy policy does not manage the external links. If you tap on the external links on our website, you are solely liable.

Privacy Policy Renewal

TrekBuddy Nepal (a trade name under “Himalayan Adventure Holidays Pvt. Ltd.”) reserves all rights to modify or update our privacy policy.

CONTACTING US

For any questions relating to your Personal data or about this Privacy Policy, if you have a complaint regarding the collection, use or handling of your Personal data by us, or a question about how we are complying with Applicable Laws, you may contact us as follows:

By Email : [email protected]